Here’s What That Flight Attendant Really Thinks About You

Have you flown with a commercial airline lately?

If so, you probably have the latest carrier missteps swirling around your head. I know I do.

After all, the disgraceful episode of one passenger literally being dragged off a United Continental (UAL) plane — such that it allegedly caused him serious bodily injury — is reason enough for concern.

Then there are the multiple reports of passengers being mistreated by the flight crews.

The latest episode was a family thrown off a Delta Air Lines (DAL) plane. They were also threatened with imprisonment and foster care for their child after refusing to give up a seat they already paid for.  

The rash of recent ghastly airport escapades are certainly cause for pause when it comes to your next flight. They’re also cause for concern about the conduct of our fellow human beings.

Now, I am in no way defending the airlines for their seemingly outrageous behavior here. But to at least try to understand what’s happening … and perhaps why it’s happening … I think it’s important to put yourself in the shoes of a flight attendant.

When you do that, you can at the very least see things in a little bit more understanding light.

Image Credit: Wikipedia

Of course, I’ve never been a flight attendant, so how can I possibly understand what it’s like to do that job?

Good question.

And while I can’t empathize with those who make their living in the air, I can go indirectly to the source and at least try to sympathize by reading what flight attendants say they are concerned about.

Fortunately, I read a story this morning on the website Urbo that gave me a different perspective.

I also recently read a similar story at Business Insider that presented information directly from flight attendants who were asked what they tend to notice the most about passengers as they board the plane.

The answers were surprising, and quite eye-opening.

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First and foremost, flight attendants are looking at passengers through the lens of safety.

They are trying to assess who might be a danger … who might be too intoxicated to fly … who might be too sick to fly … who might be up to something illegal … and who might be a potential source of trouble during the flight.

They’re also looking for some physical help.

Here’s what one flight attendant said she did when assessing travelers on a flight:

"If I see someone who is muscular, powerful, strong, physically fit, I memorize his/her face and make a mental note of where they are sitting."

The flight attendant said she considers a person like this a resource in the event of an attack on the flight, or on another passenger or crew member.

"If a situation looks like it could develop, I’ll privately and discreetly ask one of these people if they would be willing to help us if necessary. Help might involve subduing or restraining an unruly passenger. We hope it never happens, but we will prepare just in case it does."

Now, in your job, do you usually have to worry about dealing with unruly people who need to be subdued physically?

If you’re a police officer, correctional officer or if you are in the security field, then you likely do. But most service-oriented and/or corporate jobs don’t have this danger element to deal with.

Interestingly, a friend once told me about a situation he experienced while flying a few years ago that confirmed what this flight attendant said.

My friend happened to be flying on Sept. 11, so the airlines were already on heightened alert given the infamous anniversary.

Now, my friend is a very strong man, which is apparent to anyone who sees him. He’s also a former Green Beret, which means he is comfortable dealing with combative situations.

He told me that a flight attendant pulled him aside before take-off, and asked him if — should anything dangerous or "terror-like" go down on this flight — he would be willing to help the crew deter it.

Well my friend, being who he is, instantly agreed to help. And fortunately, the flight went on without incident.

However, the episode illustrates the conditions inherent in the mind of flight attendants in the age of terrorism … and in an age where a general sense of civility and respect for your fellow man seems to be waning.

Of course, civility goes both ways.

Flight attendants, and anyone representing a company, have an obligation to treat their paying customers with respect. That seems to have been sorely lacking in several of the recent airline incidents.

There’s no excuse for treating your paid customers with disrespect. But there’s also no reason for customers to treat employees of a business with disrespect, either.

So, the next time you fly, or the next time you go anywhere … remember the persons you interact with deserve to be treated the same way you’d like to be treated.

It’s the golden rule, and it’s golden for good reason.


Mining for Money

Golden Opportunities in Vancouver
By Sean Brodrick

Gold is trying to bounce today. But up or down today, it is still headed for its biggest weekly loss in six months. Silver, meanwhile, has been stuffed in a sack and beaten with hammers.

Why are the metals under pressure? It looks like the establishment candidate will win the final round of French elections this weekend. That soothes some rattled nerves.

And on Wednesday, the Federal Reserve hinted at a rate hike in June. Finally, the GDP forecast for this quarter is growth over 4%.

I’ll give them France. The other two are loads of bull. The Fed ain’t raisin’ rates in June. I think the market could react strongly when it realizes it was lied to.

And GDP growth over 4%? After 0.7% in the first quarter? Don’t make me laugh.

But think of it this way. Yellen and the rest of them are handing you an opportunity. On a gold and silver platter.

This is a great time to buy. Some amazing stocks are priced like their CEOs are on fire!

Gold and silver have fallen so far, so fast, it’s like a powerful spring stretched wa-a-ay out. You know when the snap-back comes, it’s going to be a face-ripper!

I’m in Vancouver. I’m here as a featured speaker at the Metals Investor Forum. It’s a meeting of small, up-and-coming explorers, developers and miners. As well as some investors who are interested in them.

I plan on talking to a bunch of companies here. There are almost too many good ones to choose from.

I sent my Red-Hot Resource Millionaire subscribers some details on the great stocks I want to talk to. That’s for subscribers only. As are the details of the lunch I have scheduled today at the Vancouver Club with one of the most intriguing men in the global mining scene. My chance meeting with him years ago led to my investigation and recommendation of Great Panther (NYSE: GPL). That turned into MULTIPLE gains for subscribers over 300%.

The chase is on. We are going to find the best little mining stocks on Earth, and there will be the potential for fortunes to be made.

All the best,
Sean


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I want to know what you think, so if you have a comment or question about today’s Afternoon Edition topic, or any of the topics we cover, just leave a comment on our website or send us an e-mail.

***

Happy Cinco de Mayo! The April jobs report gave traders plenty of reason to celebrate, as the 211,000 job adds helped drive the unemployment rate down to 4.4%.

That’s a 10-year low … and the news sent the Dow above 21,000 (+0.3%), and the S&P 500 and Nasdaq to record highs at 2,399.29 (+0.4%) and 6,100.76 (+0.4%)m respectively.

• ‘When is Cinco de Mayo’ is the top-Googled term in Arizona, Nebraska, Iowa and Indiana. See what your state searches for on this day here.

• Social media lawsuit: Three victims’ families are suing Facebook (FB), Google (GOOG) and Twitter (TWTR) in relation to the December 2015 San Bernardino, Calif., shooting.

• Jeff Bezos brings in a quick billion: According to an SEC filing, he sold 1 million shares of Amazon (AMZN) for $940 billion. The cash will likely fund his Blue Origin space-exploration company.

• Gold ended the first week of May 3.3% lower. That’s the biggest slide since election week. And silver fell to its lowest level of 2017 at $16.27.

• But oil stocks have fared the worst for the year: WTI crude gained 1.5% today after yesterday’s -5% drubbing. But six of the S&P 500’s top 10 losers in 2017 are oil stocks. And Chevron and ExxonMobil are the Dow’s worst performers, behind only Verizon. (CNNMoney)

• All eyes on France this weekend: Voters return to the polls Sunday to decide between centrist Emmanuel Macron and far-right candidate Marine Le Pen. Polls slightly favor Macron.

Good luck and happy investing,

Brad Hoppmann
Publisher
Uncommon Wisdom Daily

Your thoughts on “Here’s What That Flight Attendant Really Thinks About You”

  1. I see all the gold and silver dealers telling that “there is a great demand for gold and silver world wide”. But I see in the newspaper that bulk silver prices have averaged only $16 to $17 for the past year, so why hasn’t the price of silver risen accordingly.

  2. Someone needs a reality check. There is NO reason to think that the handling of these flight issues was appropriate. I go so far as to say the facts are not even presented well. The doctor did not lose his seat to overbooking, it was because they wanted to bump him for airline employees to fly to the destination city. It does not matter though because there is no justification for such actions by the airline, the flight crew, or the police.
    The only safety issue that these events have in common is that the flight crews caused an unsafe environment and then escalated them by using threats and violence. That should never be accepted or tolerated. Every employer I have ever had would have, at the least, released me from employment for any of these.

  3. I quit flying United before 911 due to attendants being inattentive with a care less attitude. Ask for a pillow and the answer was I’ll see if I can find one. She never came back. You have to remember, their Unions have their back.

    I switched to South West and they know how to treat customers. They know how to tell a good joke and have always been courteous.

  4. hi brad, from what we hear/see in the land of oz, the flights are being overbooked. this raises two questions :
    1. are the booking employees under instructions to ‘get’ as many bookings as possible in an incentive arrangement and to hell with the consequences?
    2. is it sheer incompetence?

    so the buck finishes with the flight attendants who have to cope with deficiencies in the admin. section. it is a very unsatisfactory situation from any angle. i have never had an experience, or heard of anything like that in oz or china or thailand or new zealand, where i have travelled a lot. seems that the old adage (from ‘f’ troop lol) :’it could only happen in america!’ (chief wild eagle, from a great series) is still in vogue.

    cheers, ron

  5. Brad,
    I rarely ever comment on articles but I just had to say something regarding flight attendants. Just to make it clear, I do not work for the airlines. That job is just too hard on your body and mind.

    What most people don’t understand is that the flight attendant’s primary goal is to save your life. They go through endless hours of training/testing and each year they have to be recertified. It’s a known fact that people often die, not because of the accident but because they were frozen in shock after the accident and they didn’t move away from the danger area. Those so called waitresses in the sky, are trained to react with fixed steps and fixed commands in case of an emergency. All those rules about seatbelts, bags, tray tables, electronics, etc. are all for safety. Typically it is a thankless job. They carry a huge responsibility with little to no acknowledgement. The do the jobs of nurse, day care attendant, police, fireman, therapist, liaison officer and food/beverage host! They’ve even been asked to be on the look out for human trafficking. Day in and day out they are supposed to do that with a smile. I’ve flown a lot of miles and I’ve seen the people that fly. Generally I have to say people are decent and reasonable but there’s that small percentage that ruin it for everyone else. The drunks, the racists, the egomaniacs and the list goes on. The flight attendants are the front line that have to deal with these people and protect the other passengers (and the pilots!) from these people. I’m not saying the airlines bear no faults for the recent incidents. As with any other profession, you have good people and you have some bad ones. It seems the news just focuses on the bad experiences. Be nice to your flight attendant he or she may just save your life one day or the life of someone you love.

  6. I agree that flight attendants are concerned about potential violence on their flights; I don’t think that’s particularly new or difficult to understand. Do you suppose that 68 year old doctor, traveling with his wife, instilled fear in the flight attendants when he wanted to get home so he could see his patients the next morning? Do you think the couple with a 2 year old and a 1 year old frightened the flight attendants when they wanted to use a seat they had purchased for their 2 year old? What wa your point in your article? Name one recent event where the flight attendants might have been reasonably fearful. Maybe when they threw a young woman off for showing too much cleavage? Now that’s scary!

  7. I have o problem for the flight attendants been alert,and looking for passengers that can be helpful in case of an emergency.I scan the passengers before entering the plane to Reed there actions,and body language.I f I am not comfortable with what I see I will not take that flight. I also pay attention to passengers that all ready in the plane,and those coming in.I have no problem getting off the plane. Thanks me.

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